Terms & Conditions
Last updated: July 2026
Welcome
These Terms & Conditions apply to all bookings, memberships and activities organised by Peak Outdoor Community. By booking an event or purchasing a membership, you agree to the following terms.
Event Bookings
All event bookings are made through Eventbrite unless otherwise stated.
Please ensure you have read the event description carefully before booking, including details about fitness requirements, equipment and difficulty.
Payment & Refunds
Day Events
Payments for guided walks, navigation courses and other day events are non-refundable.
If you're no longer able to attend, you may sell your place privately (for example via the Peak Outdoor Community WhatsApp group), subject to our approval. Please notify us by email once the transfer has been agreed so we can update our attendee list.
UK Weekenders & International Trips
A non-refundable, non-transferable deposit is required to secure your booking.
The remaining balance must be paid by the advertised deadline. Failure to do so may result in your booking being cancelled and your deposit forfeited.
Once full payment has been made, refunds cannot be offered if you cancel due to personal circumstances.
Where a trip has sold out, you may request permission to sell your place to another suitable participant. Any transfer must be approved by Peak Outdoor Community before it is confirmed.
Sponsored Community Walks
Sponsored Community Walks are free to attend thanks to the support of our brand partners.
If you can no longer attend, please let us know as soon as possible so that your place can be offered to someone on the waiting list.
Changes & Cancellations
The safety of our participants will always come first.
Due to weather, environmental conditions or other safety considerations, we may need to alter routes, itineraries, accommodation or activities.
If Peak Outdoor Community postpones an event due to circumstances beyond our reasonable control—including severe weather, natural disasters, public health emergencies or other force majeure events—you'll be offered either:
a transfer to an alternative date or event (where available), or
a voucher for the value of your ticket price
If an event is not postponed but cancelled completely, you will be offered a full refund.
Peak Outdoor Community cannot accept responsibility for any additional costs you've incurred, including travel, accommodation or other expenses booked independently.
Participant Responsibilities
Participants are responsible for:
ensuring they are physically able to complete the advertised activity
bringing suitable clothing, footwear and equipment
informing us of any relevant medical conditions before the event.
Our leaders reserve the right to refuse participation or ask someone to leave an event if their behaviour, equipment or physical condition presents a risk to themselves or the group.
No refund will be given in these circumstances.
Conduct
We are committed to creating a welcoming, inclusive and supportive environment.
We ask all participants to treat fellow members, leaders and members of the public with kindness and respect throughout every event.
Photography
Photographs and videos may occasionally be taken during events for use on our website and social media.
If you'd prefer not to appear in photographs, simply let your leader know before the event.
Bespoke Courses
Bespoke bookings may be cancelled or postponed free of charge with at least 48 hours' notice.
Cancellations made within 48 hours of the booking may still be charged in full.
Memberships
Last updated: July 2026
1. Membership
Peak Outdoor Community Membership provides access to exclusive member benefits, including discounts, priority booking opportunities and access to the members' community.
Membership benefits are available only while your membership is active and are non-transferable.
2. Membership Fees
Founding Membership is available at an introductory price of £35 during the launch period (1st–8th August 2026).
After the launch period, membership fees may change for new members. Founding Members who sign up to the monthly subscription will retain their Founding Member status and pricing for a minimum of 1 year.
3. Membership Benefits
Your membership currently includes:
Free booking on eligible guided walks priced up to *£25*.
At least *five eligible guided walks* will be available to book each month.
* 25% discount on navigation courses.
* 10% discount on special events priced above £25.
* 10% discount on hiking weekends.
* Access to the private POC Members community.
* Priority booking opportunities and members-only offers.
* Additional member benefits or promotions may be introduced throughout the year.
Benefits may occasionally change as Peak Outdoor Community develops. Where possible, members will be given reasonable notice of any significant changes.
4. Monthly Subscription & Priority Booking
All members, including those who continue with a monthly subscription, will receive an exclusive members-only booking link, providing priority access to the following month's eligible events before they are released to the public. For example, if you pay for Membership on 1st August, you will have access to book on the September events.
Priority booking periods and release dates may vary but members will always have access before the general public.
5. Booking Events
Membership does not guarantee a place on any event.
Places are allocated on a first-come, first-served basis.
Events may sell out during the members' priority booking period.
6. Guided Walk Benefit
The free guided walk benefit applies only to eligible guided walks priced up to £25. When booking, you will notice a ‘Members Only’ ticket which will be free of charge to book.
Special events, navigation courses, weekends away and other premium experiences are excluded unless stated otherwise. Members will receive early access to these events with a special discount code, which can be applied upon booking.
Unused free walk entitlement cannot be carried forward, exchanged for cash or transferred to another member.
7. Cancellations & Refunds
Membership fees are non-refundable except where required by law.
If you cancel your membership, your benefits will remain active until the end of your current paid membership period.
Event bookings remain subject to the Peak Outdoor Community Event Terms & Conditions.
8. Member Conduct
Peak Outdoor Community is built on kindness, respect and inclusivity.
We ask all members to:
* Treat fellow members, leaders and venues with respect.
* Follow leader instructions during events.
* Help create a welcoming environment for everyone.
Peak Outdoor Community reserves the right to suspend or terminate membership where behaviour is considered abusive, discriminatory, unsafe or likely to negatively impact the community.
No refund will be given where membership is terminated for serious misconduct.
9. Changes to Membership
Peak Outdoor Community reserves the right to update membership benefits, pricing or these Terms & Conditions as the community develops.
Any significant changes will be communicated to members in advance wherever reasonably possible.
10. Liability
Participation in outdoor activities involves an element of inherent risk.
Members remain responsible for ensuring they have suitable clothing, equipment and fitness for any event they book.
Peak Outdoor Community operates in accordance with its event-specific Terms & Conditions and risk management procedures.
11. Fair Use of Membership
Membership is intended to encourage active participation within the Peak Outdoor Community. If a member repeatedly books free events and fails to attend or cancels outside the published cancellation period, Peak Outdoor Community reserves the right to restrict access to future free member bookings or suspend membership benefits. This helps ensure places remain available for members who wish to attend.
Founding Member Promise
Members who join during the Founding Membership launch period and maintain an active membership will be recognised as Founding Members of Peak Outdoor Community. As a thank you for supporting us from the very beginning, you'll continue to receive your Founding Member pricing for a minimum of 6 months as long as the subscription remains active.
Contact
If you have any questions about these Terms & Conditions, please get in touch via our Contact page.